supermarkets of tomorrow, the expectations of consumers on the retail
Today, there are many supermarkets (
Auchan, Carrefour
, etc. ..) each with its own brand name (for example
Lidl : it positions itself on low prices and private label *)
Tomorrow, the pattern of competition between supermarkets, consumers will demand their services to several supermarkets today, are not widespread.
How will stand a sign of another in the retail market of tomorrow? Here are some tips:
- Security and monitoring of products: very advanced Globalization facing the world today, marked the arrival of foreign products that have a very high success. This success must obviously be accompanied by a guarantee on product quality. French consumers are wary of shopping type Mottanai. Most French people would rather spend more for a quality product that can guarantee their safety. (CF
The record of Chinese contaminated milk in France )
- The price We often think that the price is a major factor in the best cases, even unique for the most part, illustrating the fact a large surface is listening to these customers.
Today it is no longer enough to have a price positioning on the subject: it must certainly be price competitive and attractive but also justify this by the decomposition of the price (some tests for safety, others for associations "fair trade, etc", purchase price and sale price "double labeling").
- The Promotions In general, large retail chains have already incorporated this principle of loyalty marketing. The most reactive of them have even moved their website to encourage customers to take their loyalty cards.
These gestures are often highly valued commercial and used by people of the 3rd age.
- The structuring of rays Here is a PPT posted by
intellego.fr
(To see pptliens:
http://www.intellego.fr/uploads/ 4/1/4150/files/L__implantation 20marchandisage%% 20en% 20GMS.pps ) supermarkets of the future will continue their studies on the gain of space-time purchase for the consumer. Some retailers still do not get that over time the consumer goes to get his product, they increase the risk that it does not have loyalty to these brands.
- Access for Disabled
Finally a sign here that Auchan is developing a service tailored to Handicap accessible. The idea is simple, low profile part of the counter but also allow the footrest to slip underneath to move to the front.
logo "disability" allows a single glance to locate the facility that might have escaped my attention.
The idea is great, super simple, costs nothing and makes life totally RMCs.
The supermarket of the future has the duty to be suitable for all.
-
propose new ways to shop Signs that tomorrow will succeed are those that fit the diverse needs of their customers to do their shopping.
If we take again the example of Auchan, they have developed several ways to shop:
By Internet: - Home Delivery:
AuchanDirect They understood, some people have more time to do their race and thanks to this new purchase, these new types of people (often professionals) earning ages to achieve their course via the Internet. After their order on the net, they just wait for their race or delivered.
For semi-Internet races to go:
AuchanDrive In stronger, halfway between the traditional purchase and the Internet, buying take-out is to order a list of races and just pick them up after work for example.
The aim is also to develop these new methods of procurement to enable such purchases to people who can not move, or who lives in a remote village.
-Cultural: France is composed of several regions each with its specificities. In the supermarkets of tomorrow, each store will have to develop a cultural sensitivity depending on where it is located so that their customers can relate to them.
- Transparency: The sign will happen to establish an environment transparency, from production to sale of products has earned the trust of these clients. This implies to establish very good relations official with their producers and suppliers.
Here are some recommendations that I believe meet specific needs of tomorrow's consumers.